The retention of our staff, i.e. ensuring that dedicated and motivated knowledge carriers stay with the company, is a crucial factor in our company's success. A high level of employee satisfaction – promoted, for example, by a healthy work-life balance and commensurate remuneration – not only has positive effects on staff performance, it also cultivates a positive public image and perception of the employer; it is therefore an important concern for our company. We continued to take appropriate steps in the year under review in order to preserve our relatively low staff turnover ratio by industry standards.

Through individual part-time models – the structuring of which goes well beyond what is legally required – and opportunities for teleworking we help our staff to combine family and career. Childcare is available for infants up to the age of 3 through the ReKids daycare facility set up at the Hannover location.

Remuneration at our company is paid according to clear and transparent rules. Our employees are compensated solely on the basis of their specific tasks, their skills and qualifications and their performance. Salary increases and promotions follow a clearly defined process. Employees at the Hannover location additionally benefit from the security and advantages of the collective agreement for the private insurance industry in Germany.

In order to satisfy the exacting quality standards of our complex services, we deploy highly qualified personnel worldwide. The level of salaries reflects this high skills level. There is consequently no risk of undershooting a local minimum wage.

Our performance-based remuneration and extensive fringe benefits, combined with opportunities for part-time employment and teleworking, are conducive to a low staff turnover ratio compared to the industry average.